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Terms of Service

Dispute Policy

Most people are honest, and do not attempt to dispute valid charges billed to their credit cards. The dispute policy below only applies when we determine that a disputed charge is from a valid purchase.  Please note that trying to deny a valid charge through your bank or credit card company is credit card fraud, and is a felony which may be punishable by jail.

Our Dispute Policy

IF YOU TRY TO DISPUTE OR DENY A VALID CHARGE, your credit card details along with your name and address will immediately be added to an International Fraud database. This fraud database is shared by hundreds of thousands of merchants on the Internet, both large and small, both adult and non adult, to minimize further fraud. You will not be able to use your credit card to purchase goods or services from any of these merchants in the future.

IF YOU TRY TO DISPUTE OR DENY A VALID CHARGE, you will be sent an invoice for the disputed amount by regular postal mail. Copies will also be sent to your bank and credit card company. This invoice will include the following information:

• The name of the site you paid to make a purchase
• Your IP address verification at the time you made the purchase
• Your original billing receipt with AVS and CVV2 match information
• The date and time of your purchase
• Tracking information
• Delivery Tracer
• The original charge plus a $35.00 dispute processing fee.  

If you do not pay this invoice within 30 days, a second invoice will be sent with late fees included.  If the second invoice is not paid within 30 days, the charge(s) will be forwarded to one of the 17 debt collection agencies which we work with in all five continents. We will also file all documentation with the authorities in your city/town and with the IFCC (a division of the FBI who investigates white collar and internet crimes).  Lastly, WE DO PROSECUTE TO THE FULLEST EXTENT OF THE LAW!

Some companies say they will do the above; we actually follow through.

To avoid any of the outcomes above, we encourage you to contact us first for any problems with your purchase. We have an excellent track record in resolving problems and an even better record in resolving fraudulent disputes!

Return Policy

We at BadFun strive for customer excellence. Sometimes when as order is sent, you may receive it and find it to be defective. Since we do not open your item before we ship it, we have no way of knowing if your item is defective or not. Being that your item is delivered to us from the manufacturer, we do not carry replacement items.

In addition, since we do not accept returns of adult toy items (or the like) due to several health and safety issues, we are providing you with a list of manufacturers we deal with. As we carry more products from different manufacturers, this list will change so please make sure to check this list often. The name of the manufacturer is listed on each item you receive making it easy to find out what company you need to send your item to for a replacement (if applicable). Please reference the list below:

In our continuance for customer satisfaction, we have designed a printable form that will not only be printable from your computer for you to send in with your product, but will also be emailed to us so that we can forward this to the company on your behalf. YOU WILL NEED TO SEND THIS FORM IN WITH YOUR RETURN! We sending in a copy of your request will do you no good if you do not send in your information and item. You will need to send you item in within 30 days of purchase along with your original invoice sent to you via email at your time of purchase. If a more detailed invoice is needed, please contact us immediately.

Before asking for a replacement, please make sure you have done the following:

1. Placed the batteries in properly
   
2. Placed the correct amount of batteries in the item (some take 2 AA while others may take 3 C. Please read the packaging and/or instructions thoroughly)
   
3. Placed fresh batteries in the item
   
4. Turned the item on completely and tested every facet of the item before use.
   
5. Do NOT return a used item as the manufacturer will not accept it and may return the item to you at your cost.
   

Shipping Terms & Conditions

These terms and conditions apply to all products shipped by BadFun and its subsidiaries. ‘Products’ are understood to be defined as any tangible goods that reach the end customer or distributor by air, ground, or sea freight from BadFun’s business locations.

Liability

By ordering a product from BadFun, the customer/distributor asserts that he/she is responsible for providing a correct shipping address for products. If the customer/distributor does not provide a proper shipping address, the customer/distributor is responsible for any extra charges incurred by BadFun in the shipment process.

If a correct and verifiable shipping address AND phone number are provided, and the shipment does not reach its destination, BadFun assumes responsibility for the proper delivery of the shipment and will take whatever actions necessary to ensure that it is delivered.

Shipping Methods

BadFun sends all shipments, unless otherwise noted, via United Parcel Service (UPS). We do not ship to P.O. Boxes, APO and FPO Boxes.

Order Processing

Orders are processed during daytime business hours, Monday through Friday. Weekend and evening orders are processed by the following business day.

Order Changes

Unfortunately due to quick turn around times, we cannot change your order once it hits our system.

Tracking Information

To track the progress of your order, click the link of the appropriate shipping company below and enter your tracking number.  If you have further questions after tracking, please feel free to contact us and we will be happy to assist you.

Damaged or Opened Goods

If the goods received are open and/or damaged upon receipt, a claim may be filed by the customer to BadFun. It is important to note that international customs officials have the right to open the outer packaging of anything they wish. They are not legally allowed to break product seals, though they may inspect the products via x-ray. If the safety seal on your product is broken, please DO NOT  use the product. Contact BadFun immediately for instructions on what to do.

If your package is damaged and the goods inside destroyed, please contact BadFun and provide your tracking information. A claim will be filed by BadFun, and a replacement product will be sent upon closing investigation and return of the original order.

Gift Card Messages

To protect your privacy, our system does not allow us to alter your gift card message in any way once your order is placed. Please double check your card for accuracy as it will print as typed.

Cancellation of Order(s)

All canceled orders (meaning an order placed and then canceled prior to delivery) carry a $25.00 cancellation fee per separate order.  The remaining balance will be credited back to the card used to make the purchase.

The Gift Baskets

• Couples Baskets
• Guy Baskets
• Girl Baskets
• Holiday Baskets
• Special Occasion Baskets
• Baskets Under $100
• Novelties